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Privacy Policy
Information we may collect
Casiny Casino may handle information that players provide directly, information created when an account or transaction is used, and technical information collected when the website is accessed. The information collected will depend on the services used, the checks required and the choices made by the player.
Account and contact details
When a player registers or communicates with the site, information may include a name, date of birth, residential details, contact details, account login information and records of communications with support. Account information helps the site create and maintain a player account, respond to questions, provide requested services and keep account activity organised.
Identity and verification information
Online gambling services may need to confirm a player's identity, age, location or other account information. For this purpose, the site may handle verification documents and related information, such as information shown on an identity document or details needed to confirm that an account is being used appropriately. These checks may also support responsible operation, fraud prevention and compliance with legal obligations.
Payment and transaction records
The site may handle records about deposits, withdrawals, wagers, account balances, bonuses or other account activity where relevant to the services provided. Payment information may be processed through payment providers, and the site may receive transaction details needed to confirm a payment or investigate an unsuccessful, disputed or suspicious transaction. Full payment card information may not always be held by the casino site itself.
Device, usage and cookie data
When a player visits the website, technical information may be collected automatically. This can include an IP address, browser type, device information, operating system, approximate location, language preferences, pages viewed, dates and times of access, referral information and information about how the website is used. This data can help with security, troubleshooting, performance, website functionality and service improvement.
How information is used
Casiny Casino may use personal information for purposes connected with operating an online gambling service. Information is handled only as reasonably needed for the relevant purpose, for legal or security requirements, or where a player has chosen to provide consent.
- To create, maintain and administer a player account.
- To provide casino services, process account activity and respond to support requests.
- To complete identity, age, location and account verification checks.
- To detect, prevent and investigate fraud, money laundering, unauthorised access, collusion, abuse and other suspicious or unlawful activity.
- To process deposits, withdrawals and other payment-related requests.
- To meet legal, regulatory, accounting, record-keeping and risk-management obligations that apply to the service.
- To maintain website security, monitor technical performance and fix errors.
- To understand website usage and improve features, content and the player experience.
- To send service messages, account notices and other communications needed to operate the account.
- To send marketing communications where permitted and where the player has provided the required consent or otherwise has a lawful choice to receive them.
Sharing information
Personal information may be shared with carefully selected service providers that help operate the website and its services. Depending on the circumstances, these providers may support payments, identity verification, fraud monitoring, information technology, hosting, customer support, communications, analytics or security. They should receive information relevant to the service they provide and are expected to handle it appropriately.
Information may also be disclosed where necessary to meet a legal requirement, respond to a valid request from an authorised body, protect the rights and safety of players or the site, investigate suspected misconduct, or protect the security and integrity of gambling services. Information will not be sold as a general practice for unrelated purposes. If information is processed by a provider in another country, appropriate arrangements may be used to support its secure handling.
Keeping information secure
Reasonable technical and organisational safeguards may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication, monitoring and secure transmission practices. No website or online transmission can be guaranteed to be completely secure, so players should protect their login details, use a secure device and contact support if they suspect unauthorised account activity.
Cookies, storage and retention
Cookies and similar technologies
Casiny Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, improve security and understand website traffic. Some cookies may be necessary for requested features, while others may help with analytics, performance or relevant communications. The information collected through these technologies may be combined with other usage or account information where appropriate.
Players can manage or delete cookies through their browser settings. A browser may also allow a player to block some or all cookies. If cookies are disabled, certain website functions may not work correctly or some preferences may need to be entered again. Cookie controls do not necessarily remove information that has already been collected or stored in an account record.
How long information is kept
Personal information is generally kept only for as long as it is needed for the purposes described in this Privacy Policy, to provide services, resolve enquiries, protect the site or meet record-keeping requirements. Some account, identity, payment, transaction and security records must be kept for a period required by law even after an account is closed. The retention period can depend on the type of record and the reason it was collected.
When information is no longer required, it may be securely deleted, anonymised or otherwise handled in a way that removes its connection to an identifiable player, subject to technical, legal and operational requirements.
Your privacy choices and requests
Players may have rights to ask how their personal information is handled and to request appropriate access, correction or deletion. Players may also be able to object to certain uses, ask for information about processing, or withdraw consent where processing is based on consent. These rights can be affected by legal requirements, security checks, the need to protect another person's information or the need to retain certain records.
How to make a data request
To exercise a privacy right or ask a question about personal information, contact support@casinycasino.best. A request should explain what is being requested and include enough account information for the request to be understood. For security, additional information may be needed to verify the identity of the person making the request before any account information is provided or changed.
- Access: ask for a copy of personal information held about you, together with general information about how it is used.
- Correction: ask for inaccurate, incomplete or outdated account information to be corrected.
- Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some records may need to remain available because they must be kept by law or are required for security, dispute handling or other legitimate purposes.
- Marketing consent: withdraw consent to marketing communications at any time by using an available unsubscribe option or contacting support@casinycasino.best. Withdrawing marketing consent does not stop essential account, security, payment or service messages.
Updates to this Privacy Policy
This Privacy Policy may be updated when the website, services, information practices or legal requirements change. The latest version will apply when it is published on the website. Players should review this page from time to time, particularly before providing new information or using a new service. Continued use of the website after an update may indicate acknowledgement of the revised policy, where permitted.
If a player has a concern about the handling of personal information, the first step is to contact support@casinycasino.best so the matter can be reviewed and addressed.